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Customer Service Representative - State Farm Agent Team Member

Full Time in Lake Charles - LA

Responsive recruiter
Replies within 24 hours
Benefits
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • 401(k)
  • Bonus based on performance
  • Competitive salary
Not Your Average Insurance Agency. Not Your Average Career.

Welcome to our Rockstar Agency! Since opening our doors in August 2021, we've been building something different — a team of ambitious professionals who challenge each other to grow, celebrate success, and make a real difference in our community. Inspired by my background in music, our Rockstar mentality is about more than having fun. It's about setting high standards, going above and beyond, and delivering an exceptional experience to every customer we serve.

As the youngest agency in town, backed by over 20 years of combined insurance experience, we bring fresh energy, big ambitions, and a culture where hard work and fun go hand in hand. From team lunches and friendly competitions to exciting bonuses and opportunities to earn trips, we believe success should be rewarding!

We're not just hiring employees. We're developing trusted advisors and future leaders. With ongoing coaching, professional development, competitive pay plus commissions, great benefits, and opportunities for career advancement, we're committed to helping you build a career you can be proud of.

We can teach insurance. We can develop skills. But we can't teach someone to genuinely care. Ready to join the band? Come be a Rockstar!


ROLE DESCRIPTION
As a Customer Service Representative - State Farm Agent Team Member with Madison Crain - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES
  • Answer customer inquiries and provide policy information.
  • Assist customers with policy changes and updates.
  • Process insurance claims and follow up with customers.
  • Maintain accurate records of customer interactions.
QUALIFICATIONS
  • Communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Previous customer service experience preferred.
Compensation $40,000.00 - $60,000.00 per year




Apply Now State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Join a community of good neighbors

  • Make a difference in your community every day.

  • Gain confidence and grow your dream career.

  • Earn benefits and rewards that are second to none