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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Lindsey Hazlewood

March 23, 2026

5  out of  5
rating by Lindsey Hazlewood
"Amazing service and such a huge help! Thank you again!"
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Angelle Rhoad

March 7, 2026

5  out of  5
rating by Angelle Rhoad
"I’ve been in contact with Kayla at State Farm for about two years now, and she has been absolutely amazing. She actually calls me every six months to check up on me and my policy to see if there’s any way she can help lower my rate. She really listens and understands where I’m coming from, which I truly appreciate. Kayla is always positive, patient, and incredibly helpful. Our personalities click well and she makes what could be a stressful process feel easy and comfortable. You can tell she genuinely cares about helping people and doing the best she can for her clients. If you ever get the chance go to Kayla, you’re in great hands. I’m very grateful for all the effort she’s put in to help me over the years."
We responded:
"Angelle, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Madison Crain’s Team!"
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Traci Page

March 5, 2026

5  out of  5
rating by Traci Page
"When it comes to vehicle insurance, Aiyah is “my person”!!!! She is always very knowledgeable, patient, helpful, kind, and prompt!!! Look her up for your insurance needs!!! You will be very impressed!!!! Thanks Aiyah, for always making it so easy!!! 🙂"
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Madison Crain’s Team here in Lake Charles . "
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Chad chase

February 27, 2026

5  out of  5
rating by Chad chase
"Ms Aiyah Rushing was awesome and friendly she is really good at her job I couldn't have picked a better place thank you very much"
We responded:
"Thanks so much for the fantastic rating, Chad! We are so glad you had a positive experience with us here on State Farm Agent Madison Crain’s Team. If there is anything we can do for you in the future, just give us a shout! "
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Cindi Smith

January 14, 2026

5  out of  5
rating by Cindi Smith
"Best all around service🙋‍♀️❤️"
We responded:
"Cindi, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Madison Crain’s Team here in our Lake Charles office. "
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d

January 9, 2026

5  out of  5
rating by d
"Kayla and Tilla were fantastic and showed excellent customer service. I'm excited to be the newest customer of the Madison Crain State Farm office."
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Pat Mack

January 8, 2026

5  out of  5
rating by Pat Mack
"Kayla was highly professional and provided knowledgeable information regarding my auto coverage. I highly recommend this agency."
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HighVibrational Chris

January 6, 2026

5  out of  5
rating by HighVibrational Chris
"Very compassionate helpful and very patient...very informative"
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Heather Lindsey

January 5, 2026

5  out of  5
rating by Heather Lindsey
"Kayla helped me get my renters insurance in less than 20 minutes and it was extremely easy process. She is extremely nice and helpful!"
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Jenna Rigby

January 5, 2026

5  out of  5
rating by Jenna Rigby
"Kayla is the best! She made the entire process so easy and was always kind and helpful. I highly recommend working with her!"
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Casey Lumpkin

December 29, 2025

5  out of  5
rating by Casey Lumpkin
"Kayla is always great to work with! Very helpful in finding the right coverage for our vehicles!"
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Andrew fontenot

December 17, 2025

5  out of  5
rating by Andrew fontenot
"Zachary was phenomenal and helped me get a lower premium on my home and auto."
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Maggie Copeland

December 15, 2025

5  out of  5
rating by Maggie Copeland
"Kayla was wonderful. She was very helpful and was able to offer more coverage and still save us money! Very easy to work with."
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keith fontenot

December 11, 2025

5  out of  5
rating by keith fontenot
"Kayla is the queen bee’s worker bee!!!"
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Cody Dyer

December 4, 2025

5  out of  5
rating by Cody Dyer
"Always very helpful and a delight to deal with at Madison crain office"
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Nicholas Dunn

December 2, 2025

5  out of  5
rating by Nicholas Dunn
"Aiyah was real helpful and the rates were excellent."
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Ashton Ardoin

November 12, 2025

5  out of  5
rating by Ashton Ardoin
"Very helpful, cares about customer situation. Wonderful individual."
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brendan cart

November 6, 2025

5  out of  5
rating by brendan cart
"I started to receive phone calls from Kayla Bray a couple months ago. She started to give me a quote once a month to see if anything has changed and if we can get a lower note than my current insurance. Every call I got from Kayla was super nice and friendly. I would swear I was talking to a friend I knew well. She asked questions and gave advise and every month I would get the same call. Finally my current insurance at the time started to rise and Kayla’s quotes stayed the same or a bit lower. So finally I went with State Farm for a cheaper price. I was given the entire rundown on what my insurance entailed and what benefits I had. Which I was not given by my insurance at the time. I’m happy to be insured by Madison Crain and Kayla Bray for brining me to State Farm."
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Ashlyn Courville

October 15, 2025

5  out of  5
rating by Ashlyn Courville
"Great experience"
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Imaan Farhan

October 13, 2025

5  out of  5
rating by Imaan Farhan
"A very friendly kind person and very sportive 🥰🥰🥰🥰🥰. I love she miss. Ayaat"
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Hailey Broussard

September 18, 2025

5  out of  5
rating by Hailey Broussard
"Aiyah was absolutely amazing!! She went above and beyond to get me the best price and discounts, and made sure I understood every detail of my coverage."
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Brooke Bandeau

September 18, 2025

5  out of  5
rating by Brooke Bandeau
"Absolutely love Aiyah! She’s so sweet and really caring! Love her energy!"
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casey grundy

September 18, 2025

5  out of  5
rating by casey grundy
"switch form progressive to state farm. State farm was a lot easier to deal with and they beat progressive by a long shot and they were way more friendly and nice."
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justin carrier

September 15, 2025

5  out of  5
rating by justin carrier
"Best customer service i ever experienced"
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Amanda Allen

September 10, 2025

5  out of  5
rating by Amanda Allen
"She was so awesome and helped me so much."