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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Cindi Smith

January 14, 2026

5  out of  5
rating by Cindi Smith
"Best all around service🙋‍♀️❤️"
We responded:
"Cindi, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Madison Crain’s Team here in our Lake Charles office. "
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d

January 9, 2026

5  out of  5
rating by d
"Kayla and Tilla were fantastic and showed excellent customer service. I'm excited to be the newest customer of the Madison Crain State Farm office."
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Pat Mack

January 8, 2026

5  out of  5
rating by Pat Mack
"Kayla was highly professional and provided knowledgeable information regarding my auto coverage. I highly recommend this agency."
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HighVibrational Chris

January 6, 2026

5  out of  5
rating by HighVibrational Chris
"Very compassionate helpful and very patient...very informative"
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Heather Lindsey

January 5, 2026

5  out of  5
rating by Heather Lindsey
"Kayla helped me get my renters insurance in less than 20 minutes and it was extremely easy process. She is extremely nice and helpful!"
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Jenna Rigby

January 5, 2026

5  out of  5
rating by Jenna Rigby
"Kayla is the best! She made the entire process so easy and was always kind and helpful. I highly recommend working with her!"
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Casey Lumpkin

December 29, 2025

5  out of  5
rating by Casey Lumpkin
"Kayla is always great to work with! Very helpful in finding the right coverage for our vehicles!"
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Andrew fontenot

December 17, 2025

5  out of  5
rating by Andrew fontenot
"Zachary was phenomenal and helped me get a lower premium on my home and auto."
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Maggie Copeland

December 15, 2025

5  out of  5
rating by Maggie Copeland
"Kayla was wonderful. She was very helpful and was able to offer more coverage and still save us money! Very easy to work with."
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keith fontenot

December 11, 2025

5  out of  5
rating by keith fontenot
"Kayla is the queen bee’s worker bee!!!"
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Cody Dyer

December 4, 2025

5  out of  5
rating by Cody Dyer
"Always very helpful and a delight to deal with at Madison crain office"
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Nicholas Dunn

December 2, 2025

5  out of  5
rating by Nicholas Dunn
"Aiyah was real helpful and the rates were excellent."
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Ashton Ardoin

November 12, 2025

5  out of  5
rating by Ashton Ardoin
"Very helpful, cares about customer situation. Wonderful individual."
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brendan cart

November 6, 2025

5  out of  5
rating by brendan cart
"I started to receive phone calls from Kayla Bray a couple months ago. She started to give me a quote once a month to see if anything has changed and if we can get a lower note than my current insurance. Every call I got from Kayla was super nice and friendly. I would swear I was talking to a friend I knew well. She asked questions and gave advise and every month I would get the same call. Finally my current insurance at the time started to rise and Kayla’s quotes stayed the same or a bit lower. So finally I went with State Farm for a cheaper price. I was given the entire rundown on what my insurance entailed and what benefits I had. Which I was not given by my insurance at the time. I’m happy to be insured by Madison Crain and Kayla Bray for brining me to State Farm."
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Ashlyn Courville

October 15, 2025

5  out of  5
rating by Ashlyn Courville
"Great experience"
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Imaan Farhan

October 13, 2025

5  out of  5
rating by Imaan Farhan
"A very friendly kind person and very sportive 🥰🥰🥰🥰🥰. I love she miss. Ayaat"
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Hailey Broussard

September 18, 2025

5  out of  5
rating by Hailey Broussard
"Aiyah was absolutely amazing!! She went above and beyond to get me the best price and discounts, and made sure I understood every detail of my coverage."
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Brooke Bandeau

September 18, 2025

5  out of  5
rating by Brooke Bandeau
"Absolutely love Aiyah! She’s so sweet and really caring! Love her energy!"
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casey grundy

September 18, 2025

5  out of  5
rating by casey grundy
"switch form progressive to state farm. State farm was a lot easier to deal with and they beat progressive by a long shot and they were way more friendly and nice."
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justin carrier

September 15, 2025

5  out of  5
rating by justin carrier
"Best customer service i ever experienced"
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Amanda Allen

September 10, 2025

5  out of  5
rating by Amanda Allen
"She was so awesome and helped me so much."
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Amber Vincent

September 4, 2025

5  out of  5
rating by Amber Vincent
"Kayla was absolutely amazing!! She answered all our questions and very knowledgeable to everything we needed!"
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TBMFYHES 1

August 26, 2025

5  out of  5
rating by TBMFYHES 1
"Kayla Bray was awesome in getting coverage for my vehicles and house AND saved me some money in the process."
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Joshua Schwan

August 25, 2025

5  out of  5
rating by Joshua Schwan
"Aiyah was very helpful. I appreciated the through explanations of specific individual home and car coverage."
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gabrielle guynes

August 19, 2025

5  out of  5
rating by gabrielle guynes
"Kayla Bray was extremely helpful during the process of setting up my auto insurance policy with State Farm. She helped with any questions I had and explained the coverage thoroughly all while being super friendly and fun! Best experience with an insurance agent I’ve ever had ❤️"